Whats Being Done To Service

12 Pages 2974 Words

provide our employees with a way to get more balance in their lives,” says Susan Garcia managing director of E-business applications. The system will be complete by end of 2001.
American also contains a few employee benefits of its own. As a regular American Airlines employee, you and your immediate family are eligible for unlimited flight privileges to any destination. Employees also enjoy discounts on travel related expenses such as hotel accommodations and car rental expenses. The airline also offers a customer to employee plan: The American Airline’s AAdvantage mileage program. Long-term customers of the airline are sent coupons, in which they present to American Airlines personnel who give exceptional service. They in turn, can trade them in for cash, travel benefits or prizes. There are five steps that benefit American airlines customers rewarding employees for good service:

1. It rewards/acknowledges personnel for providing good service.
2. Each and every customer has the potential to acknowledge service.
3. It ...