Whats Being Done To Service

12 Pages 2974 Words

What’s Being Done with the Service?

By

Derek Raposa

Table of Contents

Introduction…………………………………………………………………………….2

What are Companies Providing to Ensure Employee Satisfaction?…….…….3,4

Does Employee Training Play a Role in Customer Satisfaction?…………..….4,5

What Does Southwest Provide Its Customers?……………………………….....8,9

What Does American Offer Better than Southwest? …………………………..9,10

What About the Internet?…………………………………………………………11,12

What’s In Store for the Future?………………………………………………….12,13

Conclusion…………………………………………………………………………….13

How to Contact Each Airline………………………………………………….…15,16

Comics…………………………………………………………………………………17

Table of Illustrations…………………………………………………………………..18

Index……………………………………………………………………………………19

Introduction

Airlines have increasingly had to maintain good customer relations due to competition. What are certain companies such as Southwest and American airlines doing to ensure quality customer service on their flights? The purpose of this study is to examine how these two airline companies meet consumer needs, in order, to stay competitive. The airlines’ customer service will be evaluated on customer relation’s skills, types of complementary services, promotional incentives, and airline dependability.


What are Companies Providing to Ensure Employee Satisfaction?

The main idea that comes to mind when speaking to employees at southwest is there continued commitment to employee satisfa...