Operations Management--Bar Layout Design

10 Pages 2424 Words

McInnerney’s Sports Pub and Grill Layout Strategy
I. General Background

McInnerney’s Mission Statement

”Our Goal is:
To sell delicious and remarkable food and spirits.

That the food and drink we sell meets the highest standards of quality, freshness and seasonality.

To consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity in our work.

To have every customer who comes through our doors leave impressed by McInnerney’s and excited to come back again.

To create and maintain a restaurant and bar that is comprehensive and exceptional in its attention to every detail of operation.

To provide all who work with us a friendly, cooperative and rewarding environment that encourages long- term, satisfying, growth employment.

To be a giving member of the Iowa City community and to use our restaurant to improve the quality of life in the eastern Iowa region.”

McInnerney’s offers both a product and a service. The product consists of the wide variety of food and drink. The service is the hospitality the staff provides to every individual customer.

McInnerney’s is a small privately owned business. Their revenue consists of liquor sales (about 45%)and the rest from food sales (about 55%). The weekly sales at McInnerney’s, on average, is five to six thousand dollars. Annual sales are not available because McInnerney’s has only been open for business for eight months. They employ four full time workers (managers) and twenty-eight part time employees (cooks, wait staff, and bartenders).
McInnerney’s customers consist mostly of individuals from age twenty-one all the way up to eighty. The majority of their customers are middle age men that like to drink alcohol and watch sports on television. They come to McInnerney’s for quality food, drinks, and customer service while they are watching ...