Production & Operations Management

16 Pages 4013 Words

ts and customer satisfaction but getting an imbalance will result in potentially disastrous consequences.

Capacity planning can be both strategic and tactical.
Strategic Long term Capacity Planning
Strategic capacity planning is an approach for determining the overall capacity level of capital-intensive resources, including facilities, equipment, and overall labor force size. (Slack et al 2004).

If you cant Measure it you cant Manage it. As a company Emirates carefully plans the growth of the company. The current fleet size will be almost doubled in the next six years and also Emirates would have their first full freighter aircrafts. All these is carefully planned and managed by the Emirates Groups strategic Planning department manages strategic capacity planning. An effective monitoring system is in place which uses passenger feedback, market research and surveys to identify potential growth or change opportunities. E.g. Emirates flights to Bombay were operated in only a two class configuration but market research identified the n...