Job Burnout

10 Pages 2590 Words

ORGANIZATION RESEARCH



TABLE OF CONTENTS
Page
Introduction...................................................................................... 1
Body................................................................................................. 2
Anticipating the Need to Change......................................... 2
Impact of the Organization's Culture................................... 3
OD Consultant Considerations............................................ 4
Diagnostic Process............................................................... 5
Overcoming Resistance....................................................... 6-8
Institutional Timelines......................................................... 9
OD Intervention Strategies Recommendations.................... 10
CONCLUSION................................................................................ 11
REFERENCES................................................................................ 12











INTRODUCTION
Complete Wireless, like most companies provides a service and or product and has many day to day interactions with potential customers. Their goal is to maintain and build a positive rapport with every person who walks through their company doors. Accomplishing this by providing excellent customer care and selling the fitting product to each unique individual's needs. By being able to follow these simple principles the company grows reputably and so in turn financially as well. Complete Wireless has sold thousands of wireless phones and accessories and currently have four locations remaining. In spite of their past successes three stores have recently been forced to shut down within the past year. In order to put a stop to this potential domino effect I have come to a conclusion after researching employee and customer satisfaction levels that these are the very issues cau...