TQM

7 Pages 1779 Words

TQM = CHANGE

Introduction 3
Reasons for Resistance 3
Cause of Resistance 4
Barriers to Change 4
Stages of Change Implementation 6
Effective Implementation Through Active Learning 7
Conclusion 7
References 9




















Introduction
“Somebody once said: “The only one who likes change is a wet baby” (Mariutti, 1996, p.30). As long as we are comfortable with our surroundings and ourselves we as human beings will always be resistant to change. We fear the unknown because we do not like to be challenged with change. In order to fully change an individual’s style of thinking and working, we must understand the theory and techniques in order to break down the barrier of resistance.
Reasons for Resistance
There are several reasons for resistance to change from employees. Some of these reasons include no personal gain, bad timing, job security, the unknown, lack of resources, and fear of incompetence. Individuals that are resistant to change fear the unknown when they do not know how it will affect their lives and the changes it will bring. I can relate to this in my job as the warehouse manager at Integrated Supply Network, Inc. ISN has been through several changes in the last year regarding reengineering the warehouse to improve quality for our internal and external customers. In 1999 under the guidance of another warehouse manager the warehouse was forced to change. The people that were tasked with making the change had a power struggle and a lack of trust and understanding with the past warehouse manager. This was due to the manipulation tactics that were used. Also, this person used the authoritarian leadership style to maintain control of the warehouse team. The manager tried to make changes without a plan or without asking questions. In the end the warehouse employees teamed together and got rid of the manager. As you will see we needed to have a plan to implement change. B...