Handling People In Difficult Situtions

35 Pages 8844 Words

s model mainly portrays processes associated with delivering competent work. The model does not deal explicitly with learning or innovation mechanisms. Nor does it detail the mechanisms within the primary tasks.
















Introduction
It is generally accepted that good knowledge produces good enterprise performance and that better knowledge leads to even better performance. Exactly how, is normally not specified or explored and most knowledge management (KM) efforts are conducted without considering the knowledge-related processes that underlie operational and strategic behaviors and performances. That is almost as detrimental as flying blind and has led to many KM failures. This paper’s purpose is to outline some of the mechanisms and processes in which people and organizations engage as part of work. To handle situations, people obtain information about situations, perceive what they are about, decide how to handle them and implement appropriate actions while attempting to maximize their own and their enterprise’s...