American Express

3 Pages 746 Words

In the Credit Operations Department at American Express, the use of the Internet is significantly found The Internet is becoming a big part of normal day-to-day business in Credit Operations as well as American Express. The Internet is providing marketing and advertising to attract new customers. It is also helping to improve our customer service to our cardmembers. Cardmembers can view their charges and statements online. They can also pay their bill through www.americanexpress.com. It allows them a fast and easy way to verify charges, supply their accounts payable with their expense reports, and they can never have the excuse of not receiving their statements. It is available for personal, small business, and corporate cardmembers. It is very useful tool for the credit analyst as well to refer our cardmembers to free service that will provide them with virtually everything they need. It also helps to keep phone volumes down of more cardmembers are using the Internet service rather than calling simply for their statement and charges. The Internet is planned to have an even bigger role in Credit Operations and American Express company wide. In Credit Operations, a few teams are testing a project with the Internet. This project is allowing cardmembers to receive a credit analyst to help them while online. They correspond to each other and the credit analyst is able to take over the cardmembers computer to show them how to access different areas or to find information. I feel that this could be very helpful for Credit Operations and American Express. I would eliminate the long hold times if more cardmembers were using this service and American Express would become a leader in the technology area of credit cards. It would enhance customer service and help to teach our cardmembers how to become more self-sufficient. They would have the knowledge to find the information on their own rather than having to call in to an 800 numb...