Good Management

1 Pages 249 Words

Outline
Topic: What makes a good manager?


I. Introduction
A. Think back to a time when you were impressed by a manager or boss in a team or at work and the way they worked with their employees. What characteristics made this person stand out above the rest of your former employers or teammates?
B. We are all different and have different needs and desires out of a manager.
C. Basic essentials for good management
D. THESIS: A good manager possesses outstanding leadership abilities, terrific people skills, and promotes an open and honest work environment.

II. Body
A. Leadership abilities are a necessity for anyone in a management position.
1. Know when to take charge and stand firm
2. Know when to follow
3. Show humility, be humble.
4. Sets a good example
B. In a work environment, a manager must possess an innate sense of people skills.
1. Likes to spend time with employees
2. Communicates philosophy and values
3. Believes in workers
4. Motivational and optimistic
5. Celebrates success
C. A manager should promote an open and honest work environment to improve employee satisfaction.
1. Today’s work environment – innovation and creativity
2. Open-door policy
3. Doesn’t hide bad news/straight-forward
4. Corrects performance in private
5. Easy to talk with
6. Good listener

III. Conclusion
A. Although we all have differing views and opinions on what makes an exceptional manager, several characteristics create the norm. A good manager must be a great leader, work well with people, and promote an open and honest work environment. A manager who is successful at these things will create a friendlier and warmer work environment. Employee satisfaction will rise; therefore, customer satisfaction will increase....