Starbucks-Operations Management

5 Pages 1342 Words

Starbucks’ business and operations strategies have proven successful. They are constantly modifying their strategies in order to ensure continued growth and success. The company’s success is a result of Howard Schultz and his vision of creating the most respected brand name in coffee. He continues to realize his vision through specific business and operations strategies.
Starbucks was built under a profit-centric business design, using a multi-component system profit model. This model is defined in The Profit Zone, by Adrian Slywotzky and David Morrison; “In some businesses, there are several components of the production and selling system, and each component has radically different profit characteristics. Failure to maximize participation in the highest-profit components depresses the profitability of the entire system. On the other hand, full participation in the less profitable components is required to win the market for the most profitable components.”(1) They continue to explain the coffee industry specifically, “In coffee, the components are grocery, cafes, and kiosks. Grocery is low margin, cafes are high margin, and kiosks are even higher still.” (2)
Starbucks has found their place in these areas and more. Not only do they sell their beans in grocery stores, they also have partnered with Dreyers to sell ice cream products, and with Pepsi to sell bottled FrappucinoÒ Drinks. The have kiosks in grocery stores, malls and airports. They also have cafes, some offering drive through service. Their cafes offer specialty coffee drinks, beans, pastries, CD’s, and coffee accessories. Additionally, they have mail order service available as well as the option to purchase products through their website. Finally, they offer a variety of services specific to business consumers. They provide office beverage service to larger companies, complete with brewing equipment and merchandise with the Starbucks logo i.e. cups and napki...