Leadership In Hospitality Industry

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LEADERSHIP IN HOSPITALITY


CEO Mary Mahoney stated, “leadership is having a plan, getting a group of

people to follow you down a certain path, and encouraging them along the way that will

lead to successful achievement of the plan” (Greger; Peterson 2000, p.17). Determining a

leader in the hotel-motel business would be difficult because of how the properties are

classified. The type of service provided by the business determines the rating

of the property. Motel 6 is considered a one- star because it does not offer

any amenities. Quality Inn is a two-star because it only offers a continental

breakfast. Courtyards by Marriott are considered three-star because it offers

breakfast, lunch, a bar and laundry services. The Hilton is a four-star because

it offers a restaurant, banquets, room service, and shuttle service. A five-star

can offer a variety of services ranging from twenty-four hour service for

restaurant, room service, personal maid or butler, spa-salon, valet parking,

workout center and a business center. Banquets, concierge, dry cleaning are

also offered. The Westin and Renaissance, are the only five-star hotels in

Oklahoma. The success of a business depends one a focused leader with a plan, the

ability to lead and knowledge of what it takes to be a leader.


Accor Properties is an excellent example of leaders that are focused

with a plan. They are now the third largest in the world in rooms. This

company is based out of France but plans to make a definite impression on

the United States market in the future. The company leaders are targeting the
areas of technology and reservation in order to accomplishing their goal.

Accor leader’s contributes much of their business success to diversity. Joint

ventures in the casinos, food industry, voucher system, timeshares, cruise,

holiday vacation packages are helping them to achieve their fu...